Return & Refund Policy

Overview

At 360 TechMart, customer satisfaction is our highest priority. We strive to deliver quality products and reliable solutions to our customers. If you are not completely satisfied with your purchase, we are committed to assisting you through our return and refund process. Please read the following policy carefully to understand your rights and responsibilities.

Return Eligibility

Products may be returned within 7 days from the date of delivery under the following conditions:

  • The product must be unused and in its original condition.
  • The product must be returned with original packaging, accessories, and manuals.
  • The original invoice or proof of purchase is required.
  • The product should not show any signs of physical damage or misuse.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Customized or special-order products.
  • Products damaged due to improper handling or misuse.
  • Installed, used, or activated electronic equipment.
  • Software licenses and downloadable products.
  • Products without original packaging or missing accessories.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify our support team within 48 hours of delivery. Our team will inspect the issue and provide an appropriate solution, including replacement, repair, or refund if applicable.

Refund Process

Once the returned product is received and inspected, our team will review the return request.

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Customers will receive an email confirmation once the refund is initiated.

Exchange Policy

Products may be exchanged under the following circumstances:

  • The delivered item is defective.
  • An incorrect product was received
  • The product contains manufacturing defects.

Exchange requests are reviewed by our support team and processed based on product availability and eligibility criteria.

Shipping Charges

  • Original shipping charges are non-refundable.
  • Return shipping costs may be the responsibility of the customer.
  • If the return is due to our error, the shipping charges will be covered by 360TechMart.

Cancellation Policy

Orders may be cancelled before shipment confirmation without any additional charges. Once an order has been processed or dispatched, cancellation requests may not be accepted. Customers are advised to contact our support team as soon as possible to request order cancellation. Any approved cancellation and refund will be processed according to our refund policy.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

360TechMart

Email: info@360techmart.com

Call Us: +91 96170 70783

Address: Shop No. 07, Nawanagar, Near New Sabji Mandi, Waidhan, MP 486887