Orders
Below are some of are common questions about orders
How do I place an order?
To place an order, browse our product categories, select the items you want, and click on the ‘Add to Cart’ button. Once you have finished shopping, go to your cart and click on ‘Checkout’. Follow the instructions to complete the order with your shipping and payment details.
Can I modify my order after placing it?
Unfortunately, once an order has been placed and payment is processed, we cannot modify the order. However, you can cancel the order if it’s still in the processing stage and place a new one.
How do I know if my order was successful?
Once your order is placed, you will receive an order confirmation email with the details of your order. If you do not receive the email, please check your spam or junk folder.
How can I contact customer support?
You can reach our customer support team by emailing support 360tmss@gmail.com or by using the contact form on our website. We’re here to help you with any questions or concerns
Shipping & Returns
How long will it take for my order to arrive?
What is your return policy?
How do I check/track my order status?
Help & Support
How can I contact customer support?
You can reach our customer support team via email at 360tmss@gmail.com or through our contact form on the website. Our team is available 24/7 and will respond to your inquiry as quickly as possible.
How do I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to track your shipment via the carrier’s website. If you need further assistance, feel free to contact our support team.
Do you offer live chat support?
Currently, we do not offer live chat support, but our customer service team is available via email and phone. We will get back to you as soon as possible with the help you need.
How can I update my account details?
You can update your account details by logging into your account and going to the “Account Settings” section. From there, you can change your personal information, shipping address, and payment details.
I need help with a technical issue on the website. Who do I contact?
If you’re experiencing any technical issues with our website, such as trouble accessing your account or completing a purchase, please contact our technical support team at techsupport 360tmss@gmail.com Provide details about the issue, and we’ll assist you in resolving it.
How do I make a complaint?
If you have a complaint regarding our products or services, please contact our support team via email at 360tmss@gmail.com We take all complaints seriously and will investigate the matter promptly to resolve it to your satisfaction.